THE AGREEMENT:
The use of this Website/App/App and services on this Website/App/App provided by GetAstro (hereinafter referred to as “owner”) are subject to the following Terms & Conditions (hereinafter the “Terms of Service”), all parts and sub-parts of which are specially incorporated by reference here. Following are the Terms of service governing your use of
https://getastro.org, all pages on the Website/App/App and any services provided by or on this Website/App/App (“Services”).
By accessing either directly or through a hyperlink, the Website/App/App, and /or purchasing something from us, you engage in our “service” and agree to be bound by the Terms of Services including those additional terms and conditions and policies referenced herein and/ or available by hyperlink. These Terms of Services apply to all users of the site, including without limitation associated astrologers, experts, vendors, buyers, customers, merchants, browsers and/ or contributors of content.
1. DEFINITIONS
The parties referred to in these Terms of Services shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the Website/App/App, makes the Website/App/App, and certain services on it, available to users.
https://getastro.org, Owner, Us, We, Our, Ours and other first-person pronouns will refer to the Owner, as well as all the employees and affiliates of the Owner.
b) You, the User, the Client, the Purchaser, the Customer: You, as the user of the Website/App, will be referred to throughout these Terms of Service with second -person pronouns such as You, Your, Yours, or as User, Client, Purchaser, or Customer. For the purpose of these Terms of Service, the term “User” or “you” shall mean any natural or legal person who is accessing the Website/App. The term “Your” shall be constructed accordingly.
c) Parties: Collectively, the parties to these Terms of Services (the Owner and You) will be referred to as Parties.
2. ASSENT & ACCEPTANCE
By using the Website/App, you warrant that you have read and reviewed these Terms of service and that you agree to be bound by it. If you do not agree to be bound by these Terms of Services, please leave the Website/App immediately. The owner only agrees to provide use of this Website/App and Services to you if you assent to these Terms of Service. Further, based on the services obtained by a user, additional terms and conditions in respect of the specific services may apply, which shall be deemed an agreement between the Users and the Owner.
3. REGISTRATION AND ELIGIBLITY
a) The User of the Website/App must be a person who can form legally binding contracts under Indian Contract Act, 1872. You must be at least 18(eighteen) years of age to use this Website/App. A minor under the age of eighteen (18) in most jurisdictions, are not permitted to avail the services provided on the Website/App without a legal guardian in accordance with the applicable laws. By using this Website/App, you represent and warrant that you are at least 18 years of age and may legally agree to these Terms of Services. The Website/App would not be held responsible for any misuse that may occur by virtue of any person including a minor using the services provided through the Website/App.
b) As a user of the Website/App or Services, you may be asked to register with us. When you do so, you will choose a user identifier, which may be your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, your name. You are responsible for ensuring the accuracy of this information. This identifying information will enable you to use the Website/App and Services. You must not share such identifying information with any third party and if you discover that your identifying information has been compromised, you agree to notify us immediately in writing. An email notification will suffice. You are responsible for maintaining safety and security of your identifying information as well as keeping us apprised of any changes to your identifying information. The billing information you provide us, including credit card, billing address and other payment information, is subject to the same confidentiality and accuracy requirements as the rest of your identity information. Providing false or inaccurate information, or using the Website/App or services to further fraud or unlawful activity is grounds for immediate termination of these Terms of Service. The Owner reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.
c) The User would be fully responsible for all the activities that occur under the User’s account with the Website/App. The Website/App cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User must log out from its account at the end of the session.
d) The User while availing any service shall be informed whether the service so rendered is personal to the Website/App or is available from a Third party. The Website/App shall have no control or monitoring on the information disseminated to any third party via the Website/App.
e) The User agrees, understands and confirms that his/ her personal data including without limitation to details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Website/App or the Payment Service Provider(s) have no control over such matters.
f) The Website/App does not permit the use of the Services by any User under the following conditions: -
• If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website/App.
• If the User is a resident of any State/Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and
• Due to any religious practices.
• If the User has created multiple accounts using various mobile numbers. The User may not have more than one active account with the Website/App.
4. ABOUT THE WEBSITE/APP
The Website/App is an internet-based portal having its existence on World Wide Web, Application and other electronic medium and provides astrological content, reports, data, telephone, video and email consultations (hereinafter referred as “Content”). The Website/App is offering “Free Services” and “Paid Services” (Collectively referred as “Services”). Free Services are easily accessible without becoming a member however for accessing the personalized astrological services and/or receiving additional Content and get access to Paid Services, you are required to register as a member on the portal. By registering for Paid Services, a member agrees to:
(a) To provide current, complete, and accurate information about himself as prompted to do so by the Website/App.
(b) To maintain and update the above information as required and submitted by you with the view to maintain the accuracy of the information being current and complete.
The Website/App does not screen or censor the users who register on and access the Website/App. You assume all risks associated with dealing with other users with whom you come in contact through the Website/App. You agree to use the Website/App only for lawful purposes without infringing the rights of or restricting the use of this Website/App by any third party.
5. LICENCE TO USE WEBSITE/APP
The owner may provide you with certain information as a result of your use of the Website/App or services. Such information may include but is not limited to, documentation, data, or information developed by the owner, and other materials which may assist in your use of the Website/App or services (“Owner Materials”). Subject to these Terms of Service, the owner grants you a non -exclusive, limited, non-transferable and revocable license to use the owner materials solely in connection with your use of the Website/App and services. The Owner Materials may not be used for any other purpose and this license terminates upon your cessation of use of the Website/App or Services or at the termination of these Terms of Service.
You agree not to collect contact information of other users from the Website/App or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
Any unauthorized use by you shall terminate the permission or license granted to you by the Website/App and you agree that you shall not bypass any measures used by the owner to prevent or restrict access to the Website/App.
6. INTELLECTUAL PROPERTY
You agree that the Website/App and all services provided by the Owner are the property of the Owner, including all copyrights, trademarks, trade secrets, Patents, and other intellectual property (“Owner IP”). You agree that the Owner owns all rights, title, and interest in and to the Owner IP and that you will not use the Owner IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Owner.
(a) In order to make the Website/App and Services available to You, you hereby grant the Owner a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content You publish, upload, or otherwise make available to the Website/App (“Your Content”). The Owner claims no further proprietary rights in Your Content.
(b) If You feel that any of Your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of Our users, please contact Us and let Us know.
7. PAYMENT AND FEES
Should you register for any of the paid services on this Website/App or purchase any products or service on this Website/App, you agree to pay us the specific monetary amount required for that product or those services. These monetary amounts(“Fees”) will be described to you during your account registration and/or confirmation process. The final amount required for payment will be shown to you immediately prior to purchase. Payment for any on -going services is billed automatically until you notify us that you would like to terminate your access to the services.
We reserve the right to refuse services or refuse to sell the products on the Website/App at our sole discretion to anyone for any reason at any time.
8. ACCEPTABLE USE
You agree not to use the Website/App or Services for any unlawful purpose or any purposes prohibited under this clause. You agree not to use the Website/App or Services in any way that could damage the Website/App, Services or general business of the Owner.
a. You further agree not to use the Website/App or Services:
i. To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
ii. To violate any intellectual property rights of the Owner or any third party;
iii. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
iv. To perpetrate any fraud;
v. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
vi. To publish or distribute any obscene or defamatory material;
vii. To publish or distribute any material that incites violence, hate or discrimination towards any group;
viii. To unlawfully gather information about others.
You are prohibited from using the site or its content: a) for any unlawful purpose; b) to solicit others to perform or participate in any unlawful acts; c) to infringe on any third party’s intellectual property or proprietary rights, or rights of publicity or privacy, whether knowingly or unknowingly; d) to violate any local, federal or international law, stature, ordinance or regulation; e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) to submit false or misleading information or any content which is defamatory, libelous, threatening, unlawful, harassing, indecent, abusive, obscene, or lewd and lascivious or pornographic, or exploits minors in any way or assists in human trafficking or content that would violate rights of publicity and/or privacy or that would violate any law; g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website/App, other Website/Apps, or the Internet; h) to collect or track the personal information of others; i) to damage, disable, overburden, or impair the Website/App or any other party’s use of the Website/App; j) to spam, phish, pharm, pretext, spider, crawl, or scrape; j) for any obscene or immoral purpose; or k) to interfere with or circumvent the security features of the Service or any related Website/App, other Website/Apps, or the Internet; l) to personally threaten or has the effect of personally threatening other Users. We reserve the right to terminate your use of the Service or any related Website/App for violating any of the prohibited uses. The owner has the full authority to review all content posted by Users on the Website/App. You acknowledge that the Website/App is not responsible or liable and does not control the content of any information that may be posted to the Website/App by You or other User of the Website/App and you are solely responsible for the same. You agree that You shall not upload, post, or transmit any content that you do not have a right to make available (such as, the intellectual property of another party).
You agree to comply with all applicable laws, statutes and regulations concerning your use of the Website/App and further agree that you will not transmit any information, data, text, files, links, software, chats, communication or other materials that are abusive, invasive of another’s privacy, harassing, defamatory, vulgar, obscene, unlawful, false, misleading, harmful, threatening, hateful or racially or otherwise objectionable, including without limitation material of any kind or nature that encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, provincial, national, or international law or regulation, or encourage the use of controlled substances.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
9. COMMUNICATION
You understand that each time use the Website/App in any manner, you agree to these Terms. By agreeing to these Terms, you acknowledge that you are interested in availing and purchasing the Services that you have selected and consent to receive communications via phone or electronic records from the Website/App including e-mail messages telling you about products and services offered by the Website/App (or its affiliates and partners) and understanding your requirements. Communication can also be by posting any notices on the Website/App. You agree that the communications sent to You by the Website/App shall not be construed as spam or bulk under any law prevailing in any country where such communication is received.
You hereby expressly allow GetAstro and/or its authorized personnel to communicate to you through any telecom resources in the registered number provided by you to explain, explicate and clarify the various services provided by GetAstro and to assist, aid or support you in availing the said services of GetAstro. If at any time, you wish to discontinue receiving the communications (including, but not limited to emails, sms and phone calls) from GetAstro, you may by email to support@getastro.org indicate the same to GetAstro on and/or its authorized personnel regarding such discontinuance.
You represent that you or the mobile number submitted by you is not registered with the Do Not Disturb / National Customer Preference Register and/or you have already changed such registration to allow GetAstro to contact you on your mobile number.
Further and in any event, you do hereby unconditionally agree and undertake that this invitation and solicitation shall supersede any preferences set by you with or registration done with the Do Not Disturb ("DND Register")/ National Customer Preference Register ("NCPR").
Without prejudice to the aforesaid and in any event, by expressly inviting the services from GetAstro, you also unconditionally agree that your rights under the Telecom Commercial Communications Customer Preference Regulations, 2010 or any subsequent amendments thereto or under NCPR, are kept in abeyance or remain extinguished till you expressly communicate for discontinuation of relationship.
You also unconditionally agree to indemnify GetAstro against all losses, damages, penalties, costs or consequences whether direct or indirect, that may arise out of any breach or violation of the aforesaid representation, commitment and undertaking.
When you visit
https://getastro.org or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
10. AFFILIATE MARKETING & ADVERTISING
The Owner, through the Website/App and Services, may engage in affiliate marketing whereby the Owner receives a commission on or percentage of the sale of goods or services on or through the Website/App. The Owner may also accept advertising and sponsorships from commercial businesses or receive other forms of advertising compensation.
11. PRIVACY INFORMATION
Through your use of the Website/App and Services, you may provide us with certain information. By using the Website/App or the Services, you authorized the Owner to use your information in India and any other country where we may operate.
(a) Information we may collect or Receive: When you register for an account, you provide us with a valid email address and may provide us with additional information such as your name or billing information. Depending on how you use our Website/App or Services, we may also receive information from external applications you use to access our Website/App or we may receive information through various technologies, such as cookies, logfiles, Clear gifs, web beacons or others. Browser are usually set to accept cookies. However, if you prefer no to receive cookies, you typically have the options of setting your browser to refuse cookies. If a browser is set to refuse cookies, it is possible that the some of the functionality offered by GetAstro will not be available or will not work as effectively for you
(b) How we use information: We use the information gathered from you to ensure your continued good experience on our Website/App, including through email communication. We may also track certain of the passive information received to improve our marketing and analytics, and for this, we may work with third party providers.
(c) How you can protect your information: If you would like to disable our access to any passive information we receive from the use of various technologies, you may choose to disable cookies in your browser. Browser are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the options of setting your browser to refuse cookies. If a browser is set to refuse cookies, it is possible that the some of the functionality offered by GetAstro will not be available or will not work as effectively for you. Please be aware that the owner will still receive information about you that you have provided, such as your email address. If you choose to terminate your account, the owner may store some information about you for future reference.
12. ASSUMPTION OF RISK
The Website/App and services are provided for communication purposes only. You acknowledge and agree that any information posted on our Website/App is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between you and the owner. You further agree that your purchase of any of the products on the Website/App is at your own risk. The owner does not assume responsibility or liability for any advice or other information given on the Website/App.
13. Sales of Service
The Website/App is providing a platform where astrologer can give astrology services to users and which is available through the medium of telecommunication with the Astrologer listed and enrolled with the Website/App. By agreeing to the present Terms of Usage, you are also giving your unconditional consent to the Website/App to arrange a call with you on your mobile number even though your number is on DND service provided by your mobile service provider.
GetAstro also do not have any direct, indirect control over the conversation happens between the astrologer and users. You use the services at your own risk and you will be responsible for any loss, harm incurred due to such conversation/recommendation. In no case GetAstro or any of its directors/ officials will be liable for any such loss/harm.
Example, we don’t make any warranties about: (a) the recommendation provided through the service; (b) the specific features of the service, or its accuracy, reliability, availability, or ability to meet your needs;
The owner sells goods or services on the Website/App. The owner undertakes to be as accurate as possible with all information regarding the goods and services, including products description and images. However, the owner does not guarantee the accuracy or reliability of any product information and you acknowledge and agree that you purchase such products at your own risk.
We may, in our sole discretion, limit or cancel quantities purchased per person, per person, or per house hold
14. Delivery /Cancellation/Refund policy
(a) GetAstro operates several paid services. By subscribing to receive any of these services, as well as the above terms and conditions, you are also agreeing to the following terms:
• You must provide us with complete and accurate payment information. You can pay by either credit or debit card through your bank's internet payment gateway. By submitting credit or debit card payment details to GetAstro you warrant that you are entitled to purchase the subscription services using those payment details. In the case of unauthorized payments GetAstro reserves the right to suspend or terminate your access to the online services. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend your access to any paid-for services.
• GetAstro will try to process your purchase promptly but does not guarantee that the paid services will be available to you by any specified time. A contract with you for receipt of the paid services will come into effect when GetAstro sends you an email message confirming your subscription details.
• GetAstro will charge you in Indian rupees (INR), and any payment in any other currency will be calculated at the relevant rates of exchange. You may also have to pay any applicable local taxes. GetAstro will not entertain any dispute about the rate at which your currency is converted into Indian rupees since these transactions are determined through the agreements our payment gateway partners have with banks and credit card companies.
• You agree to pay any subscription fees at the rates in effect when the charges are incurred.
• Certain areas of the GetAstro sites are only accessible to users who pay to subscribe. There are two levels of subscription - free content for registered users, which mostly contains content up to 72 hours old; and paid subscription, which allows you complete access to relevant content, including all content in our archives, in the section of choice or the entire Website/App, or through newsletters.
(b) CANCELLATION
•GetAstro’s astrological calculations are based on scientific equations and not on any specific published almanac. Although broadly based on Indian Predictive Astrology / Numerology, the reports generated should be considered as an independent work of GetAstro and the predictive texts shall be considered purely as an opinion based on the principles of Astrology. GetAstro shall not entertain any dispute on differences arising out of such comparisons. However, GetAstro shall reply to any customer complaints or feedback within a reasonable time period and clarify any point based on the prediction made by GetAstro.
• Cancelling or changing your online subscription: When you subscribe, we may give you a free trial. You may cancel your subscription at any time during any trial period by informing the webmaster through an email support@getastro.org and by clicking on the "UNSUBSCRIBE" link. GetAstro will refund you the unexpired portion of the subscription on a pro rata basis. This means that GetAstro will refund you or credit your account with any amounts you have paid us in advance that relate to any remaining period of your subscription. Any cancellation will be effective only once GetAstro receives notice of it.
(C) DELIVERY OF SERVICES:
• Online reports and softcopies of reports that are auto processed will be delivered as an attachment in pdf format to the email id provided by the purchaser within a maximum of 2 (two) working days.
• Custom reports from astrology consultants will be delivered as an attachment in pdf or MS Word format to the email id provided by the purchaser within a maximum of 14 (fourteen) working days.
• Hardcopies (printed copies) of reports will be mailed via India Post to the address provided by the purchaser within a maximum of 14 working days. Delivery outside of India is currently not available.
(d) REFUNDS:
• Refunds will be considered only if customers mail us at contact@getastro.org within 2 hours of payment. No refund shall be entertained after expiry of two hour from the time of payment.
• No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the customer care team within 1 (one) hour of making the payment, whereafter it is totally at the discretion of the Website/App whether to issue refund.
• No refund shall be made if data provided by the customer is incorrect. However, if a customer mails us within an hour of ordering the report, we will consider the changes to be made.
•By requesting for refund, user is agreeing to provide GetAstro's quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.
• GetAstro quality audit team, at best effort basis, provide partial/full refunds to the users in their GetAstro wallet wherever consultant's quality parameters are not satisfied. It can take upto 72 hours to analyse and refund the amount back to GetAstro wallet.
• GetAstro does not provide refunds for reports that have been generated. In case of errors on the part of GetAstro, a corrected report will be sent to the purchaser on receipt of the complaint by the purchaser to the GetAstro support team via telephone or email.
• In the rare instance of the purchaser not receiving the reports in the maximum time specified in the 'Delivery of Services' section above, a refund will be provided to the purchaser within 7 (seven) working days on receipt of the compliant by the purchaser to the GetAstro support team via telephone or email.
• All eligible refunds shall be made within seven business days from the date of receipt of request. However, the same is subject to transaction and processing time taken by bank/payment gateway.
• In case of double payment made by mistake against the single order, one payment will be refunded.
• Refund on a pro-rata basis may be considered for any delay in the activation of the subscription services and any damage that may be caused to the product while in transit shall be dealt by the Website/App and its agencies.
• You agree that the display picture for the products listed for purchase by the User are for reference purpose only and the Website/App will try to deliver the product ordered in an as-is condition as displayed on the Website/App. The User is advised to exercise discretion in such a case and no refund shall be issued on such grounds.
• The services offered and the products sold are strictly not meant to replace any philosophical, emotional or medical treatment. The Website/App holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems represented and sold on the Website/App. The placing of order for buying such products or taking the services is solely on the discretion and will of the User and the Website/App does not have any responsibility upon the products sold. The User is advised to exercise discretion in such a case and no refund shall be issued on such grounds.
• All printable products sold by GetAstro are non-returnable. Such as Brihat Horoscope, Year Book, Trikal Samhita and Janam Patri are non-returnable.
• If the Customer found a product in damaged/defective/broken condition, customer may apply for replacement or refund. For this Customer may mail at contact@getastro.org within two hours of delivery of product. No refund shall be entertained after expiry of two days from the date of delivery of product.
• All the products must be returned in the original condition they were received in along with any bills and labels. Customers need to register disputes by sending an email to contact@getastro.org with images of broken/defective/damaged products within 2 (Hours) days of delivery. Disputes registered after two days of delivery may not be entertained by sellers.
• No refund shall be processed for providing a wrong contact number for the purpose of availing the “Call with Astrologer” feature. The User once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
• All refunds will be made after deducting the transaction charges levied by the bank and / or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by GetAstro in processing and / or delivering the service, as applicable. However, no recovery of above mentioned shall be made if refund is due to damaged/defective/ broken product.
• If there are orders that the Website/App is unable to accept and must cancel, the Website/App at its sole discretion, reserves the right to refuse or cancel any order for any reason whatsoever. Some situations may result in the order being cancelled and include, without limitation, non-availability of the service, inaccuracy, error in pricing information or other problems as identified. If the User’s order is cancelled after charges being paid against the said service, the said amount paid for booking shall be refunded.
• The GetAstro shall not be liable to make any refund of the amount, which is paid by the customer/user/purchaser to the experts for the consultation/services or Products/Goods taken outside the realm of this Website/App.
• The GetAstro shall not be liable for any dispute as well arising between the customer/user/purchaser and experts in respect of any services/Products taken by the experts outside the realm of this Website/App.
• E-puja:
(A) Cancelation or Postpone E-puja:
• In case of E-puja cancellation should be made before 48 hours from the booked time for the Puja. In that case the full amount is refundable after deducting payment gateway charges etc.
• If the Puja is canceled before 3 or less days from the booked time for the Puja, only 50% amount of the invoice is refundable.
• In case Puja is canceled 24 hours before the time scheduled for the Puja, only 25% amount of the invoice is refundable after deducting payment gateway charges etc.
• The Puja cannot be cancelled before a period of less than 12 before the time scheduled for the Puja. In such case the amount is not refundable.
• The e-puja can be postponed 48 hours before the time scheduled for the Puja. In that case no charge will be deducted and refunded.
• If the Puja is postponed less than 48 hours before the time scheduled for the Puja, an additional 10% amount will be charged.
• If the Puja is postponed within 24 hours before the time scheduled for the Puja, an additional 25% amount will be charged.
• If the request for the pooja postpone is made less than 12 hours before the time scheduled for the Puja, then the puja cannot be postponed and no amount shall be refunded.
B) Others
• The customer is advised to make sure before the e-pooja starts that their internet and broadband network and connectivity are proper and good to get the e-puja done. Refund claim will not be accepted in case of connectivity issue due to network.
• In case of internet ban, etc., the e-puja can only be postponed, the same cannot be canceled and refund claim will also not be accepted.
• E-puja can also be done telephonically in the absence of video conferencing due to connectivity problem. In such a situation, there will be no deduction in the fees of Puja.
• Puja for which the video is asked to be made available, the edited video will be made available through email etc., which will remain on the cloud server for 7 days only. After that it will be auto deleted. It can be downloaded within a period of seven days only.
• No claim of result is made for any Puja and no dispute will be accepted in case of non-availability of expected result and no claim of amount refund will be accepted.
• Note: Refund is done to the same bank account, Debit/Credit card, Wallet, UPI etc. through which the payments had made. Refunds can also be done in GetAstro Credit Wallet.
15. REVERSE ENGINEERING & SECURITY
You agree not to undertake any of the following actions:
•a) Reverse engineer or attempt to reverse engineer or disassemble any code or software from or on the Website/App or services;
• b) Violate the security of the Website/App or services through any unauthorized access circumvention of encryption or other security tools, data mining or interference to any host, user or network.
16. DATA LOSS
The owner does not accept responsibility for the security of Your account or content. You agree that your use of the Website/App or Services is at your own risk.
17. INDEMNIFICATION
You agree to defend and indemnify the owner and any of its affiliates (if applicable) and hold us harmless against any and all legal claims and demands, including reasonable attorney’s fees, which may arise from or relate to your use or misuse of the Website/App or services, your breach of these Terms of Service, or Your contact or actions. You agree that the Owner shall be able to select its own legal counsel and may participate in its own defence if the owner wishes.
18. SPAM POLICY
You are strictly prohibited from using the Website/App or any of the Owner’s services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
19. THIRD-PARTY LINKS & CONTENT
The owner may occasionally post links to third party Website/Apps or other services. You agree that the Owner is not responsible or liable for any loss or damage caused as a result of your use of any third services linked to from our Website/App.
20. MODIFICATION & VARIATION
The owner may, from time to time and at any time without notice to you, modify these terms of Services. You agree that the owner has the right to modify these Terms of Service or revise anything contained herein. You further agree that all modifications to these Terms of Service are in full force and effect immediately upon posting on the Website/App and that modifications or variations will replace any prior version of these Terms of service unless prior versions are specifically referred to or incorporated into the latest modification or variation of these terms of service.
(a) To the extent any part or sub-part of these Terms of Service is held effective or invalid by any court of law, you agree that the prior, effective version of these Terms of Service shall be considered enforceable and valid to the fullest extent.
(b) You agree to routinely monitor these Terms of Service and refer to the Effective data posted at the top of these Terms of Service to note modifications or variations. You further agree to clear your cache when doing so to avoid accessing a prior version of these Terms of services. You agree that your continued use of the Website/App after any modifications to these Terms of Service is a manifestation of your continued assent to Terms of service.
(c) In the event that you fail to monitor any modifications to or variations of these Terms of Service, you agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.
21. ENTIRE AGREEMENT
This agreement constitutes the entire understanding between the parties with respect to any and all use of this Website/App. This agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website/App.
22. SERVICE INTERRUPTIONS
The owner may need to interrupt your access to the Website/App to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Website/App may be affected by unanticipated or unscheduled downtime, for any reason, but that the owner shall have no liability for any damage or loss caused as a result of such downtime.
23. TERM, TERMINATION & SUSPENTION
The owner may terminate these Terms of Services with you at any time for any reason, with or without cause. The owner specifically reserves the right to terminate theses Terms of services, if you violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the owner or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material. If you have registered for an account with us, you may also terminate these Terms of Services at any time by contacting us and requesting termination. Please keep in mind that any outstanding fees will still be due even after termination of your account. At the termination of these Terms of Service, any provisions that would be expected to survive termination by their nature shall remain in full force and effect.
For the Service Provider inclusive of the Astrologer, you understand and agree that your relationship with the Website/App is limited to being a member and You act exclusively on your own behalf and for your own benefit. The Website/App may terminate and de-activate the Profile of such service provider for any violation of the present terms of usage and the Service Terms and Conditions agreed upon between the parties while registration of the data by such Service Provider.
24. NO WARRANTIES
You agree that your use of the Website/App and services is at your sole and exclusive risk and that any services provided by us are on an “As Is” basis. The owner hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. The owner makes no warranties that the Website/App or Services will meet your needs or that the Website/App or services will be uninterrupted, error-free, or secure. The Owner also makes no warranties as to the reliability or accuracy of any information on the Website/App or obtained through the services. You agree that any damages that may occur to you, through your computer system, or as a result of the loss of your data from your use of the Website/App or services is your sole responsibility and that the owner is not liable for any such damage or loss.
All information, software, products, services and related graphics are provided on this site is “as is” as available” basis with without warranty of any kind, either expresses or implied. The Website/App disclaims all warranties, expressed or implied including, without limitation, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement or arising from a course of dealing, usage, or trade practice. The company makes no representation about the suitability of the information, software, products, services contained on this Website/App does not constitute any endorsement or recommendation of such products or services.
The Website/App does not provide warranties for the service. Astrological counselling provided through the Website/App is based on cumulative or individual knowledge, experience and interpretations of astrologers and as such, it may vary from one astrologer to another.
The Website/App is offering services through a diverse panel of Astrologers duly verified by the Website/App and such Service Provider (Astrologer) may from time to time make recommendations of using mantras, jantras, gemstones or other astrological remedies to be used by User. Such recommendations are being made in good faith by the astrologers and the Website/App and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that:
• the service will meet your requirements
• the service will be uninterrupted, timely, secure or error - free
• the results that may be obtained from the use of the service will be accurate or reliable
• the quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations and
• any errors in the software will be corrected. You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers of Website/App so that the astrologers make an informed judgment about giving advice.
• The services may consist of the following, without limitation: Astrological content, Reports, Tarot readings, fortunes, numerology, predictions, live telephone consultations, email consultations or products sold through GetAstro App. GetAstro charges for the chat/call service offered on this platform on per minute basis and holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems, any other products or services represented and sold on the Website/App. No advice or information, whether oral or written, obtained by you shall create any warranty.
• The advisors/consultants/astrologers are also members of the site and not employees of the Website/App or the company. However, the Website/App verifies the degrees, qualifications, credentials, and background of the advisors/consultants/astrologers but does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the advisors/consultants/astrologers or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the advisors/consultants/astrologers.
• The Website/App is not a suicide helpline platform. If you are considering or contemplating suicide or feel that you are a danger to yourself or to others, you may discontinue use of the services immediately at your discretion and please notify appropriate police or emergency medical personnel. If you are thinking about suicide, immediately call a suicide prevention helpline such as AASRA
(91-22-27546669).
The Website/App makes no warranty that the use of the Website/App will be uninterrupted, timely, secure, without defect or error-free. You expressly agree that use of the site is at your own risk. The Website/App shall not be responsible for any content found on the Website/App.
You use of any information or materials on this site or otherwise obtained through use of this Website/App is entirely at your own risk, for which we shall not be responsible. It shall be your own responsibility to ensure that any products, services or information available through this Website/App meet your specific requirements.
The Website/App assumes no responsibility for the accuracy, currency, completeness or usefulness of information, views, opinions, or advice in any material contained on the Website/App. Any information from third parties or advertisers is made available without making any changes and so the Website/App cannot guarantee accuracy and is not liable for any inconsistencies arising thereof. All postings, messages, advertisements, photos, sounds, images, text, files, video, or other materials posted on, transmitted through, or linked from the Website/App, are solely the responsibility of the person from whom such content originated, and the Website/App does not control and is responsible for content available on the Website/App.
There may be instances when incorrect information is published inadvertently on our Website/App or in the Service such as typographical errors, inaccuracies or omissions that may related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. Any errors, inaccuracies, or omissions may be corrected at our discretion at any time, and we may change or update information or cancel orders if any information in the Service or on any related Website/Apps is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website/App should be taken to indicate that all information in the Service or on any related Website/App has been modified or updated.
The Website/App shall not be responsible for any interaction between you and other users of the Website/App. Under no circumstances will the Website/App be liable for any goods, services, resources, or content available through such third-party dealings or communications, or for any harm related thereto. The Website/App is under no obligation to become involved in any disputes between you and other users of the Website/App or between you and any other third parties. You agree to release the Website/App from any and all claims, demands, and damages arising out of or in connection with such dispute.
You agree and understand that while the Website/App has made reasonable efforts to safeguard the Website/App, it cannot and does not ensure or make any representations that the Website/App or any of the information provided by You cannot be hacked by any unauthorized third parties. You specifically agree that the Website/App shall not be responsible for unauthorized access to or alteration of Your transmissions or data, any material or data or received or not sent or received, or any transactions entered into through the Website/App.
You hereby agree and confirm that the Website/App shall not be held liable or responsible in any manner whatsoever for such hacking or any loss or damages suffered by you due to unauthorized access of the Website/App by third parties or for any such used of the information provided by You or any spam messages or information that You may receive from any such unauthorized third party (including those which are although sent representing the name of the Website/App but have not been authorized by the Website/App) which is in violation or contravention of this Terms of Service or the Privacy Policy.
You specifically agree that the Website/App is not responsible or liable for any threatening, defamatory, obscene, offensive, or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. You specifically agree that the Website/App is not responsible for any content sent using and/or included on the Website/App by any third party.
The Website/App has no liability and will make no refund in the event of any delay, cancellation, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays or acts of any government or authority.
You will be solely responsible for any damage to your computer system or loss of data that results from the download of any information and/or material. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
In no event shall the Website/App be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide Services, or to deliver the products or for any information, software, products, services and related graphics obtained through the site, or any interaction between you and other participants of the Website/App or otherwise arising out of the use of the Website/App, damages resulting from use of or reliance on the information present, whether based on contract, tort, negligence, strict liability or otherwise, even if the Website/App or any of its affiliates/suppliers has been advised of the possibility of damages. If despite the limitation above, the Company is found liable for any loss or damage which arises out of or in any way connected with the use of the Website/App and/or provision of Services, then the liability of the Company will in no event exceed, 50% (Fifty percent) of the amount you paid to the Company in connection with such transaction(s) on this Website/App.
You accept all responsibility for and hereby agree to indemnify and hold harmless the company from and against, any actions taken by you or by any person authorized to use your account, including without limitation, disclosure of passwords to third parties. By using the Website/App, you agree to defend, indemnify, and hold harmless the indemnified parties from any and all liability regarding your use of the site or participation in any site’s activities. If you are dissatisfied with the Website/App, or the Services or any portion thereof, or do not agree with these terms, your only recourse and exclusive remedy shall be to stop using the site.
25. LIMITATION ON LIABLITY
The owner is not liable for any damage that may occur to you as a result of your use of the Website/App or Services, to the fullest extent permitted by law. The maximum liability of the owner arising from or relating to these Terms of Services.
26. GENERAL PROVISIONS:
(a) LANGUAGE: All communications made or notices given pursuant to these Terms of Services shall be in the English language.
(b) JURISDICTION, VENUE & GOVERNING LAW: Any dispute, claim or controversy arising out of or relating to this Terms of Usage including the determination of the scope or applicability of this Terms of Usage to arbitrate, or your use of the Application or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator mutually appointed by Users and Website/App. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Jalandhar, Punjab. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
(c) Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Jalandhar, Punjab in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Jalandhar, Punjab for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys' fees and costs up to Two Lakh Rupees INR.
(d) SERVERABILITY: If any part or sub-part of these Terms of Service is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such conditions, the remainder of these Terms of Service shall continue in full force.
(e) NO WAIVER: In the event that we fail to enforce any provision of these Terms of Services, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of these Terms of Service will not constitute a waiver of any other part or sub-part.
(f) HEADINGS FOR CONVENIENCE ONLY: Heading of parts and sub-parts under these Terms of Service are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.
(g) NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the parties as a result of these Terms of Service. No Party has any authority to bind the other to third parties.
(h) ELECTRONIC COMMUNICATION PERMITTED: Electronic communications are permitted to both parties under these Terms of Service, including e-mail or fax. For any questions or concerns, please email at the following address:
CONTACT@GETASTRO.ORG
