Thank you for choosing GetAstro astrology and prediction. We want our users to have the utmost satisfaction with the services they receive from us. However, we have certain limitations on our return and refund policy. Please ensure to read the following policy carefully before making a purchase:
Digital Products:
As GetAstro offers digital products/ services like online astrology reports, horoscopes, tarot readings, etc. the customers will receive them instantly in real-time. Since these digital products are not possible to return or exchange once received, we cannot provide refunds for them. Therefore, we suggest that customers thoroughly read the product description before making any purchase.
Online Consultations:
We understand that there are sometimes, unexpected circumstances may arise, and a customer may ask to reschedule their consultation. In such cases, we have a policy of 24-hour notification. If a user needs rescheduling, notify us at least 24 hours in advance. If they do not notify us within this duration, they will lose their payment. This policy ensures that the time of our astrologers is valued, and they do not have to deal with any inconvenience due to last-minute cancellations.
Satisfaction Guarantee:
We want to offer accurate and insightful astrological guidance to our customers. However, if being a customer you are not satisfied with our service; contact us within 24 hours of consultation. We will try our best to address concerns and rectify any issues. If we cannot resolve the customer's concerns, we will offer a complete refund.
Refunds:
We will process refunds for eligible products and services within 5-7 business days of receiving the refund request. The refund will be sent back to the original payment method, and we will notify the customer via email once the refund is processed from our side. In order to get your refund, you need to apply within 24 hours of consultation or purchase so that we can verify the requirements and process it as soon as we can.
Cancellations:
If (for any reason), we have to cancel an appointment, we will notify you as soon as possible. We will reschedule the appointment at a convenient time suitable for the customer.
Fraudulent Activity:
If there is any suspicion of fraudulent activity, we have the right to investigate and take appropriate action that is legally correct. We take all fraudulent activity seriously and will perform the necessary action to protect our business and customers.
Confidentiality:
User confidentiality is a serious topic for us and we will not disclose any personal information or consultation details to any third party without the customer's written consent. We will, however, abide by legal requirements for the disclosure of such information.
Applicable Law:
Our Return and Refund Policy is governed by and interpreted in agreement with the laws of the jurisdiction our company is registered with. Any disputes arising from this return and refund policy will be subject to the exclusive jurisdiction courts of that jurisdiction.
Feedback:
We value feedback coming from our genuine customers and welcome any suggestions or comments shared by our customers to improve our products and services. If a customer wants to share any feedback, contact us via email or phone.
In conclusion, our Return and Refund Policy for GetAstro is designed to offer our customers a transparent process for returning or requesting a refund for our products and services. If any of you have any questions or concerns arise, we encourage our customers to reach out to us have a clarification.
